Ordering Information
How do I place my order online?
It's quite simple really!
- Browse through the site until you find the item you wish to purchase.
- From the product page click the “Add to Cart” button. You will then be transferred to our secure
ordering page were you can:
- click ‘Continue’ to place your order via Credit Card
- click ‘Checkout with PayPal®’
- or ‘Keep Browsing’ to add additional items to your cart and keep shopping for more.
- Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process.
This process involves 2 steps; Shipping Information, Billing Information and Place Your Order. You will then
receive an order confirmation email. When your order has been shipped, you will receive a final email stating
so.
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Is the site secure?
Any personal information given to SkyGeek.com will be protected. Your information will not be disclosed to any
third parties. Our website is hosted on Yahoo! Servers. Yahoo! is a worldwide leader in technology and webhosting.
Yahoo! uses the most current online security protocols.
Learn More …
Yahoo! is CISP Compliant - Created by Visa and MasterCard, the Cardholder Information Security Program (CISP)
outlines a standard for security procedures for merchants and service providers that store, process, or transmit
cardholder data.
SkyGeek.com, and all of the Styles Logistics, Inc. Companies are CISP Compliant.
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Do you sell products that aren't listed online?
Our full product line is listed online. If there is a particular product that you are interested in contact us and
we'll look into special ordering it for you.
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Do you charge sales tax?
New York residents are required to pay sales tax. Sales Tax is collected on all New York State orders unless you
send a properly completed NY State Resale
Certificate Form ST-120. If this purchase is for resale and you have a valid New York state tax ID, orders
must be placed by telephone. Sales Tax can not be refunded once an order has been placed.
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Can I track my order status?
You can track your order directly from the link provided in your order confirmation email.
Or, use the SkyGeek Real Time Order Tracker
Up to the minute order information is available 24/7 via this automated service. If you have your five digit order
number* along with your email address, you can obtain the latest information on your order including tracking
and in-transit information.
* Please note that the order number you get from Styles Pilot Shop (-XXXX) will not work with this tracking
system at this time.
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I'm having trouble checking my order status, what can I do?
* Please note that the order number you get from Styles Pilot Shop (-XXXX) will not work with this tracking
system at this time.
You can track your order directly from the link provided in your order confirmation email.
Or, use the SkyGeek Real Time Order Tracker
Up to the minute order information is available 24/7 via this automated service. If you have your five digit order
number* along with your email address, you can obtain the latest information on your order including tracking
and in-transit information.
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How can I make changes to my order?
All requests to change or cancel an order should be made via email service@SkyGeek.com. Response times during normal 9 to 5 business hours will be ASAP. Please double check that your order is correct before clicking submit order.
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I'm having trouble adding items to my shopping cart or items I've added disappear. What can I do?
This problem is usually caused because your internet browser has ACCEPT COOKIES turned off or disabled. This can
be caused by having your security settings on high or certain firewall programs will automatically disable
"cookies" when they are installed. Please change your browser settings to accept cookies and the shopping cart
should work as expected.
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How do I become a SkyGeek vendor?
SkyGeek is always looking for quality Aviation products. If you have a product you feel would be a fit for one of
our catalogs, please send it. Once we receive the product, it will be reviewed and tested. SkyGeek tests thousands
of products a year, but only 5% pass our rigorous standards. If you have a product you would like us to review,
please send it to:
New Product Department - SkyGeek.com
30 Airway Drive
Suite 2
Lagrangeville, NY 12540.
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Can I combine orders?
No, we are unable to combine orders. Each order you place will be sent separately.
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Can I stop by your warehouse and pick up orders?
We are a web company that strictly ships orders via UPS, FedEx & USPS.
Although we really want your business we are not set up to handle walk in traffic and our business models works smoother if we ship your order.
Most of the common SkyGeek items, but not all are available at the Pilot Shop at Sky Acres Airport (44N).
Hours are 9-4 Tues. thru Fri. & 8-4 Sat. & Sun. located at 30 Airway Drive - Suite 1, Lagrangeville, NY 12540.
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When can I expect a response to an email I've written to Customer Service?
Likely we did receive your email and have already responded.
Some emails providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different
email address.
During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven't heard
back from us, wait a week before sending a second inquiry.
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Can I change my Map Subscription Service?
Of course!
Need to change your subscription or just chat about charts? Email our “Chart Expert Geeks” at service@SkyGeek.com. They know all the latest and greatest information about FAA/NACO charts!
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Gift Certificates
How do Gift Certificates work?
Gift certificates are NOT sent in the mail. After purchasing the recipient will receive an email
notification along with instructions on redeeming the gift certificate. The purchaser will receive an order
confirmation.
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About Gift Certificates.
SkyGeek.com Gift Certificates are a perfect gift! Gift certificates may are emailed to the recipient through our
website.
Gift certificates are available in $25, $50, $75, $100, and $250 amounts.
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How To Purchase.
Gift Certificates are available for purchase from the Gift Certificate page.
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How To Redeem.
Gift Certificates work the same way as coupons. In step 2 of the Check Out process, the recipient may enter the
unique Gift Certificate code in the coupon / gift certificate field. The code will be written on the certificate
in the email notification. If you're having any problems redeeming your gift certificate, please email us. We will
not be able to apply a gift certificate to your purchase after it is completed.
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How To Give.
Enter the recipient’s name, email address, and any message to the recipient in Gift Certificate Information fields on the Gift Certificate Page.
OR
During the checkout, simply add your billing information as you normally would, be sure to enter your email address so you can receive the email confirmation. Then enter the recipient’s name, email address, and any message to the recipient in Gift Certificate Information fields.
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How long are the gift certificates good for?
Gift certificates do not have an expiration date and can be used at any time.
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Can I use the gift certificate incrementally?
Yes, the gift certificate may be used for multiple orders. For example, if you have a $25 gift certificate and
only use $20 of it, the additional $5 can be used at a later date.
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Are the gift certificates refundable?
No, all gift certificates are non-refundable.
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Will I be sent a physical gift certificate?
No, our gift certificates are electronic. The gift certificate codes are sent via email, but they can be printed.
If you forwarded the gift certificate to the recipient, but they did not receive it, send us an email at
service@SkyGeek.com and we can resend the gift certificate code.
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Payment Information
How can I pay for my order?
SkyGeek only accepts Credit Cards & PayPal® for payment. We accept Visa, MasterCard, Discover and American
Express. Only Debit Cards backed by a Credit Card company listed above (Visa, MasterCard, etc) can be accepted.
Sorry our website will not accept Gift Cards issued by Visa & MasterCard. We do not accept Switch, Electron,
Maestro and some other international debit cards. Please note that the charge on your statement will
appear “SkyGeek.com”.
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I got charged twice! What now?
The apparent double charge is actually an authorization and then an actual charge. Your bank sets aside the money
for us to take when you place your order (this usually stays on your account history for up to 30 days) and then
when we actually take the money the charge shows up again. You can contact your bank to verify this, but it is
common practice and we are often contacted by customers in the same situation as you asking why we charged them
twice.
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Why did you take my PayPal money when the item was backordered?
PayPal is an immediate payment method that is processed whether or not the item is in stock. We would be happy to
refund your PayPal payment now and then request payment again when it is ready to ship if you'd like, just shoot
us an email at service@SkyGeek.com and we'll take care of it.
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Can I get a price break?
Luckily for you we go by the "equal pricing for everybody" theory. What that means is that we sell to everyone
via our website at the same price. If we can offer a quantity price break it will be indicated on the website.
Availability/lead time of each product is also stated on the website.
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Can I pay with a check?
It's quite simple really!
- Select the items that you are interested in and pretend you are placing the order by adding them to your
Shopping Cart. You will not be charged until many steps after this, don't worry. Go ahead, try it...
- After your items are in the “Checkout” screen adjust the quantities as necessary and hit the
“Update” button.
- Once the quantities are established scroll down to the “Shipping Calculator“ insert your Zip
Code & Country if it changes from the default.
- Next you will select a “Shipping Method.”
- Don’t like what you see select another “Shipping Method ” and hit “Apply” until you
see a rate that works.
- Download the SkyGeek Mail Order Form and complete it in its entirety along with the Freight charges shown
on the website. Please note if you send Checks or money orders they need to be made payable to Styles Logitsics, Inc.
Now this form can be faxed too (845)677-6252 or mailed to:
Styles Logitsics, Inc.
Attn: Orders Department
30 Airway Drive
Suite 2
Lagrangeville, NY 12540
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Shipping Inquires
How much will shipping cost me?
If you only have one item you want to buy just use the handy shipping calculator located on the website for each
item. Enter your postal/zip code and country and get a quote for all the available shipping methods. It's just
that easy!
Multiple items are no problem!
Here are the simple steps that need to be taken:
- Select the items that you are interested in and pretend you are placing the order by adding them to your
Shopping Cart. You will not be charged until many steps after this, don't worry. Go ahead, try it...
- After your items are in the “Checkout” screen adjust the quantities as necessary and hit the
“Update” button.
- Once the quantities are established scroll down to the “Shipping Calculator” insert your Zip
Code & Country if it changes from the default.
- Next you will select a “Shipping Method.” and hit the “Apply”
- Don’t like what you see select another “Shipping Method” and hit “Apply” until you
see a rate that works.
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After adding my items and entering my location. There is no shipping amount.
Once the “Shipping Method” has been selected make sure you click the “Apply” button. Don't
like what you see? Go back and select another “Shipping Method” and then click the “Apply”
button.
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What is your cutoff time for same day shipping on in stock items?
3:00 PM ( EST) We ship Monday through Friday. We need the weekends to spend with our families. We don't
ship on these holidays: New Year’s Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving,
the day after Thanksgiving, Christmas Eve, and Christmas. We make every attempt to get all stock orders shipped
each day. However, we don’t always make it. If we don’t get your order out the day it was placed, it will ship
the next business day.
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Why do you seem to love FedEx and UPS but dislike the mail/USPS?
Are we that transparent? Well, we love FedEx and UPS because along with inexpensive shipping you also get a
tracking number that will show you where your shipment is, 24 hour customer support by calling 1-800-GO-FEDEX or
1-800-PICK-UPS, and free insurance on packages valued up to $100. Also, we find that they don't like to pull the
Ace Ventura soccer moves with your boxes and customers just seem a lot happier overall with the service. Now there
are those of you out there who will do anything to get the cheapest shipping method so you will choose the
mail/USPS. Fine. Just know that your shipment is in the hands of the postal service who does not give you tracking
information or insurance unless you request it specially and pay extra. By the time you pay extra you might as
well have used FedEx or UPS. OK, off the soapbox. Choose what you wish, but let it be known that we prefer FedEx
and UPS as a shipping method. We ship THOUSANDS of packages monthly and their track record just speaks for itself.
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My package is stuck in transit. What can I do?
Unfortunately our hands are tied once a package has left our warehouse on the truck. You can call them at
1-800-GO-FEDEX or 1-800-PICK-UPS and talk with a representative about the whereabouts of your shipment. Then, if
they can't tell you anything give us a call and we will see what we can do. PLEASE NOTE ( and we are not just
making this up) - FedEx or UPS will want to have spoken with YOU, the recipient, BEFORE hearing from US, the
shipper. So please be kind enough to go ahead and make that toll-free call ( hit "0" repeatedly to get through
to a human being) and ask them about the package. Once it has left our location it is considered YOUR package,
which is why they want to talk to you first. OK? OK.
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FedEx or UPS lost my package, they don't know where it is. Now what?
Email us at service@SkyGeek.com and we will ship you another one. (Items are subject to availability
and special ordered items may take a little while to get into stock for you, sorry).
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Why hasn't my USPS/mail package arrived yet?
Unfortunately we have no control of the mail. There is no actual tracking available through USPS and the “
confirmation number” you have guarantees that we printed a label and mailed your shipment. You might want to
call your local post office and see if they are holding the package for some reason, otherwise our suggestion is
to the order again online with a different shipping method if you need the order soon.
You can return the original order to us within 30 days of the date of purchase, just email us for an RMA number at
returns@SkyGeek.com.
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What are all the shipping “Ins and Outs?”
You asked, so here you go:
NOTE: If the item that you are trying to ship is Hazmat you will have an additional fee added to your order when you check out. Sorry, but things that can go "boom" are hard to ship and we have to pass on our fees.
NOTE: International Hazmat Fee=$80.00 in addition to the freight displayed. Domestic Hazmat Fee=$40.00 in addition to the freight price displayed.
NOTE: Fire Extinguishers, MEK, Toluene & Paint Thinner are subject to a $25.00 Hazmat fee via FedEx Ground.
NOTE: We will be happy to ship an order to any international destination. However, the customer will be responsible for the cost of shipping as well as all duties and taxes charged at the time of importation. Duties and taxes not paid when you receive your order will be billed back to
you using the same method of payment with which your original order was paid. By federal law, we are required to
follow all export laws with respect to declaration and customs documentation.
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Do you ship to Canada?
Yes. We ship to Canada via UPS, FedEx & USPS. Delivery time varies depending on the method you select.
( *Please note that SkyGeek is not responsible for any duties, taxes or broker fees that may or may not
be charged to your shipment. These fees are the customers responsibility. )
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Do you accept International orders?
Yes. We will ship to any country that is authorized to trade with the United States. We ship via UPS, FedEx & USPS.
Delivery time varies depending on the method you select. ( *Please note that SkyGeek is not responsible
for any duties, taxes or broker fees that may or may not be charged to your shipment. These fees are the
customers responsibility. )
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Returns
What is your policy on returns?
SkyGeek will gladly accept any item within 30 days of delivery receipt for a full refund of the purchase price. The following are exceptions to this policy:
- Opened / Used Software *
- Opened / Used DVDs *
- Programmed or Registered personal ELTs
- Spark Plugs removed from the Factory Packaging
Shipping fees are not refundable. Customers are responsible for return shipping charges. Do not return any items COD as our warehouse cannot and will not accept them. All items returned must be in resalable condition. Items must be packed in the original manufacturer's box, complete with all instruction manuals and components. Everything included with the original packaged item must be returned (even those warranty cards). * Defective software, DVDs and videos may be exchanged for the same item only.
Okay, ready to return your item? Please help yourself by using the SkyGeek Return Form.
We don't exchange products. Please place a new order for the products you want and return any unwanted items within 30 days of receipt.
Still have questions? Please feel free to email us at returns@SkyGeek.com.
I received a defective or incorrect item. Do I have to pay to ship it back?
If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the
item back to us. We will not reimburse for express shipping. Before returning any merchandise customers must
first download and complete the SkyGeek Return Form, this form will need to accompany the items you are returning. Still have questions? Please feel free to email us at returns@SkyGeek.com
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How long will it take for you to process my return?
Returns can take 1-2 weeks to be processed once we receive them. When your return is processed, we will send you
a notification email. Check your spam folder to make sure the notification didn't get marked as spam.
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Error Disclaimer
Disclaimer: Product descriptions, typographic, pricing and photographic errors are unintentional and
subject to correction. While reasonable efforts have been made to ensure all information on this website is
accurate, SkyGeek.com and Styles Logistics, Inc. do not assume responsibility for any errors or omissions. All
specifications, illustrations, data and prices are subject to change without notice. In most cases the products
shown within have been approved by the FAA. However, some items may require further approvals before installation.
This illustrations and data contained on this website are for reference purposes only. Final verification of the
proper part number is the responsibility of the installer.
Reproduction of any part of this website by any means without the written consent of Styles Logistics, Inc. is
strictly prohibited.
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