Career Opportunities

Welcome to the SkyGeek Careers page!

Located in beautiful LaGrangeville, New York, Styles Logistics, Inc. is a family-run Aerospace e-Commerce retailer that markets through two online stores: www.SkyGeek.com and www.AvMro.com. Through our online presence, we sell a variety of pilot equipment, airplane parts, personalized pilot gifts and everything in between. With a rich history in all things aviation, our commitment to the aircraft industry is a way of life.

SkyGeek aims to provide buyers with low prices, personal customer service and priceless Aerospace expertise. As we grow, we’re continuously searching for individuals who share our passion and dedication to these values, as well as a good sense of humor. After all, we are geeks.

We value our employees like we do our customers, which why is we offer competitive benefits including health insurance, paid vacation and sick days, a simple IRA with 3% employer matching and a crazy fun work environment.

Currently we are looking to fill the following positions:

Sales / Customer Service

• Sales & Customer Service Specialist
  

Job Description

Sales and Customer Service Specialists are the "human voice" of SkyGeek. The position exists to optimize sales and profit margins by assisting customers in navigating our web-site, overcoming procedural impediments and generally making it as easy as possible to do business with us. Specialists use their product knowledge, communications and interpersonal skills to build current value by closing sales, but also maximize future value by fostering a trusting relationship between us and the customer.

Primary Duties and Responsibilities

• Answer incoming telephone and email inquiries from prospective and existing customers.
• Initiate and close sales and convert on-hold orders to active sales.
• Respond to customer inquiries regarding existing orders.
• Make product recommendations based on product knowledge, in-stock status and assessment of customer needs.
• Inform customers of current promotions or special sales.
• Be familiar with and able to answer questions about the company and its policies.
• Be familiar with and able to refer customers to the appropriate informational pages.
• Other projects and responsibilities may be added at the company's discretion.

Qualifications, Skills & Requirements

• High School Diploma, GED or equivalent minimum education
• Experience with and demonstrated proficiency with MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers.
• Minimum of 3 years combined experience in retail, technical sales, mail order, Internet sales or Customer Service position.
• Excellent communications skills both oral and written. Ability to handle phone calls and email.
• Knowledge of Sales and Customer Service principles, including customer needs assessment, quality standards of service, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling technical products and services.
• Excellent Customer Service skills.

Bonus Qualifications

• Exemplary punctuality and attendance is required for this position. Due to the nature of our business, all employees will be expected to work additional hours as the work load warrants.
• Specialists must be capable of handling a minimum of ten e-mails, voice-mails or telephone customer interactions per hour, at an acceptable level of quality.
• Return calls and answer e-mails.

Personal Characteristics

To be successful in this position, you must have the willingness to see customer issues through to resolution and have patience, empathy and friendliness in dealing with customers.

Email Resume & Acceptable Salary to careers@styleslogistics.com. If we feel you are a good fit you will be contacted via e-mail or phone.